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Shipping & Returns


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Returns Policy

Returns are accepted for UNOPENED, good condition merchandise, except for personalized items(invites, banners, cd's etc), and edible products. Returns must be received back within 30 days from your receipt of the package. We hope that you will be completely satisfied with your party supply purchase. If for any reason you are not satisfied, we will gladly refund the cost of the merchandise to you. All shipping costs will be at customers expense, including return shipping costs.

Please include your name and order number and reason for the return.

 

OneStopBirthday.Com
101 Tennessee Blvd
Watertown, TN 37184
Phone: (615) 237-0366
Fax: (615) 237-0368
Email: sales@OneStopBirthday.com

Shipping

Most orders received by 1:00 P.M CST on Business Days, will ship same day, orders received after this time will ship the next Business Day. We make every effort to ship all orders within 2 business days.

Ground shipping including Priority and Standard shipping may ship either through the United States Postal Service (USPS) or FedEx or a combination of. Priority Shipping typically takes between 2-5 Business Days to deliver. Free Shipping typically takes between 5-7 Business Days to deliver. Express Shipping options including One, Two or Third Day Delivery will be guaranteed on the 1st, 2nd or 3rd Business Day once shipped. When calculating the shipping time, start from the day after your order ships out.

Example: Free Shipping Ordered 5PM EST on Monday, Order will ship on Tuesday, Shipping time starts on Wedsnesday, Anticipated Delivery would be Wednesday - Friday of the following week.

Please report all discrepancies within 10 days of receipt.